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1.
How are candles made?
While modern candle-making processes vary, most candles are made through
the timeless process of placing a cotton wick into wax which is then
molded, dipped, extruded, pressed, rolled, drawn or filled into a desired
shape and size.
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2.
What is the best way to store candles?
Candles should be stored in a cool, dark, dry place and, for tapers,
in a flat position to prevent warping. When stored properly, candles
can be enjoyed for years and play an important role in traditions.
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3.
Are candles safe to use?
Candles are safe when burned properly and responsibly, and according
to manufacturers’ directions. When burning candles, consumers should
always follow these simple, common sense steps:
• Never leave a burning candle unattended
• Keep candles out of the reach of children and pets
• Trim wicks prior to each use and keep trimmed
• Keep candles away from drafts, vents and flammable objects
• Extinguish a candle that smokes (check instructions before re-lighting)
• Extinguish candle when ½" of wax remains in a container
• Use only candle holders that have been manufactured for use with candles
• Keep matches and other debris out of the candle
• Extinguish the flame if it burns too close to the container or holder
• Do not move a glass container when the wax is liquid.
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4.
What are the typical ingredients in a candle?
A
candle consists primarily of wax and a wick. Many candles
also contain dyes or pigments for color and fragrances
for scent as well as other minor ingredients.
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5.
What kind of label information is required to be placed
on candles?
No safety information is required on candle labeling. However, we voluntarily
place safety and use instructions on our candles.
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6. Does
it cost more for you to make a non-drip Candle?
No! Again the secret to get a non-drip candle is all in the "recipe" and
knowledge of how to burn candles properly.
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7.
How can you sell quality candles so Cheap?
We buy our supplies from a quality supplier in bulk which cuts back on
our cost, therefore we can pass the savings on to our customers.
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8.
Do you offer quantity discounts?
If you would like a quote on a large-quantity order, please contact
us with the exact number of candles, size, style, and scents.
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9.
When is it time to replace my candle?
Discontinue use when 1/4" of wax remains. Allowing the candle
to burn until no wax remains will cause excessive heat leading to damage
of furniture.
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10.
Do you have a catalog you can send in the mail?
At this time we do not have a catalog but we're exploring the idea of
offering one because we've received many requests for them.
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11.
What should I do if my candle smokes?
A well-made candle will create virtually no smoke when burning properly.
However, noticeable smoking will occur whenever a candle’s flame
is disturbed, which allows minute particles of unburned carbon (soot)
to escape from the flame. Any candle, regardless of formulation or wax
type, can be made to smoke by causing the flame to flicker. To minimize
candle flickering, trim the wick to 1/4 inch before lighting, and place
burning candles away from vents, drafts and other strong air currents.
If a candle continues to significantly flicker or noticeably smoke, it
should be extinguished. Allow it to cool, trim the wick, check for drafts,
and then re-light.
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12.
How do I remove wax from wood surfaces?
Follow the instructions above for removing wax from fabric/carpet.
Be sure to use a dull object when removing the larger chips of wax
so you won't ruin your wood finish. Once you warm the paper towel over
the wax spill, just wipe away the wax from the surface.
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13.
Why do candles fade in color?
If you place your candle in direct sunlight or it is exposed to strong
lights, all candles will fade in color. To keep your candle looking
its best, be sure to store your candle in a cool, dry place and keep
out of direct sunlight.
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14.
Why does the flame seem so high? How do I fix this?
If the flame of any candle seems too high, chances are the wick needs
to be trimmed. Blow out the candle, trim the wick and relight the candle.
This should correct the problem.
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15.
Why is the flame so low? How do I fix this?
The flame may become low if the candle has burned for more hours than
normal. Wax that has formed on the sides melts and reduces the length
of the exposed wick. If the flame is too low, and there is melted wax
in the pool under the flame, blow out the candle carefully, pour out
a small amount of wax and relight. While doing this, carefully expose
more of the wick by digging out a little wax around the wick. This
should allow the candle to be relit.
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16.
How do I get all the wax out of my candle holder?
Let the holder cool, then place it in your freezer for approximately
10 to 15 minutes and let the wax harden. The wax should then pop out
in your hand. If this is not the case, then use hot water to dissolve
the wax. Be sure to dry the holder before using it for another candle
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17.
How long does it take to receive my order?
If we have the candles in stock we provide within 2 or 3 business days.
However, please keep in mind it could take 10 to 15 days especially
during rainy & festive season.
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18.
Do you sell in any retail stores?
We have our distribution network in India in Maharashtra, Gujarat,
Chhattisgarh, Karnataka, Andhra Pradesh, Madhya Pradesh & Dubai.
You will get our products in retail stores in these places. If you
have a store in your area that you would like to carry our candles,
please have them contact us for wholesale information.
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19.
I'd like to purchase your candles locally, how can I
do this?
Tell your local store that you would like them to carry our candles and
have them contact us for wholesale information.
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